Privacy Policy
Last updated: April 2025
DuffCom LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us for IT consulting services.
SMS / Text Messaging Policy
DuffCom LLC will only use your phone number to communicate with you regarding IT services, appointments, and support. We do not sell or share your information with third parties. Reply STOP at any time to opt out of SMS communications.
Information We Collect
We may collect the following types of information:
- Contact information — name, email address, and phone number when you submit our contact form or request services.
- Communications — messages you send to us via email, SMS, or the contact form on our website.
- Technical data — standard web server logs, including IP addresses and browser information, collected automatically when you visit our site.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide IT consulting services.
- Schedule and coordinate service appointments.
- Send service-related communications via email or SMS.
- Improve our website and services.
Sharing of Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only in the following limited circumstances:
- With service providers we use to operate our business (e.g., email delivery, SMS messaging platforms), solely to perform those services on our behalf.
- When required by law, regulation, or legal process.
Data Retention
We retain your information only as long as necessary to provide services and comply with applicable legal obligations. You may request deletion of your personal data at any time by contacting us.
Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights & Choices
- Opt out of SMS: Reply STOP to any text message from us to opt out at any time.
- Opt out of email: Contact us directly to be removed from any email communications.
- Access or delete your data: Contact us at support@duffcom.com to request access to or deletion of your personal information.
Cookies
Our website may use cookies or similar technologies to improve your browsing experience. You can configure your browser to refuse cookies, though some functionality may be affected.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
DuffCom LLC
Anchor Point, Alaska
Email: support@duffcom.com